Updated: Mar 11, 2021
From polarized public opinion to informed citizen judgement: How deliberative processes have the potential to transform our democratic landscape.
By Claudia Goodine
Voices filled the gymnasium at Maywood Elementary and echoed through the day as dozens of Burnaby residents talked through solutions to the region’s housing crisis.
Each table of randomly selected citizens came to a consensus after seven hours of deliberating and presented their policy recommendations to Burnaby mayor Mike Hurley and an expert task force before the room erupted into a spontaneous standing ovation.
“You could tell that this was a group of people that suddenly felt empowered,” recalls Robin Prest, co-lead for the Your Voice, Your Home deliberative dialogue in Burnaby.
“They were so proud of having spent that time working together to try and come up with solutions that everybody could agree upon.”
“It was a really touching moment.”
This was the culmination of the largest public engagement exercise in Burnaby’s history. The city, in partnership with SFU’s Morris J. Wosk Centre for Dialogue, surveyed more than 2,600 residents online and in-person over a six month period last year. What they heard informed the deliberative dialogue at Maywood Elementary, where a representative body of residents produced concrete recommendations for their local government.
Around the world, governments are increasingly experimenting with deliberative processes like these as a way to strengthen democracy. The Organization for Economic Co-operation and Development (OECD) calls this a “deliberative wave” in a report showing Canada is a world leader in trying out citizen deliberations to address tough issues. Experts argue the next step should be embedding deliberative processes as regular rather than ad hoc tools for democratic innovation, and there’s compelling reasons to do so now.
The need for democratic innovation
Our national survey of 3,524 Canadians reveals more than two thirds (68%) believe that elected officials don’t care what people like them think.
The more people feel disempowered and the less trust they have in the democratic process, the more susceptible they are to misinformation, polarization, and populist messaging. On the surface, this messaging can reflect legitimate frustrations over inequality but in practice is often manipulated and can become “a trail of breadcrumbs that lead people towards xenophobia and other anti-democratic viewpoints,” according to Prest, who co-leads the Strengthening Canadian Democracy Initiative.
Catching the Deliberative Wave provides OECD analysis of 289 citizen deliberations around the world used to tackle complex policy issues from urban planning to climate change to healthcare. Designed for consensus-building, these processes work best for tough values-based issues and give public servants the legitimacy to make hard decisions based on informed citizen judgements rather than polarized public opinion.
In Ireland, a Citizens’ Assembly made up of 99 citizens tasked with advising politicians on social dilemmas spent ten days vigorously deliberating before voting 64% in favour of repealing the country’s restrictive abortion law. Those results pushed elected officials to hold a referendum on the issue, and on 25 May, 2018, the Irish people voted 66.4% in favour of legalizing abortion.
Deliberative processes vary in size and scope - from Citizens’ Assemblies where 100 or more people meet multiple times over a period of months, to Citizens’ Juries where roughly 12 to 34 people deliberate over a few days. What they all have in common is a randomly selected group of citizens that represent the true diversity of a community spending time learning and discussing a particular issue - whether climate change, housing, transportation or electoral reform - to co-create recommendations for policy-makers.
In Montreal, the Institut du Nouveau Monde runs at least one Citizens’ Jury each year - one of the most popular forms of deliberative processes used around the world, according to the OECD. They’ve helped the Quebec government tap into evidence-based discussions on issues like vaccines and money in politics.
“Citizens’ Juries can help bring a legitimate answer to something very complicated,” says Julie Caron-Malenfant, the Institut's Executive Director, who adds exit surveys show participants leave with more empathy towards decision-makers.
Citizens empowered to influence policy
As groups of eight gathered to deliberate at the Your Voice, Your Home dialogue in Burnaby, Arthur Liao took his seat at one of the round tables in the Maywood Elementary gymnasium not expecting to find much common ground with older generations about the housing crisis, assuming they would blame young people.
“I was thinking it was going to be a tense environment,” says the twenty-three-year old, “but I didn't get that feeling.”
A firefighter at his table, with a son the same age as Liao, empathized with his concerns about younger generations being pushed out of the city because of a lack of affordable housing. Another participant described working as an advocate for people who are experiencing homelessness. Liao, a university student who spends most of his time with other people his own age, describes being heartened to be with people doing interesting work in the community.
“It kind of reminded me that people of different backgrounds exist,” he says.
The mood was cooperative in the room of 97 people spending a Saturday last summer deliberating. Twenty grants helped ensure low-income citizens took part and that the group truly represented the community at large.
“I felt like a lot of people's voices were heard,” says Liao.
One of those voices came from Victor Yin, eighteen-years-old at the time, nominated by his group to present recommendations to the mayor and expert task force.
“I felt very nervous because as a young marginalized person of colour being asked to stand up and speak to this older white privileged person in power, it’s an uncomfortable experience because of those power dynamics. At the same time, it was empowering because I could say ‘Hey! These are the problems, here are our demands, these are the things we need’,” says Yin.
“I can’t really think of any other substantial ways for how youth or people of colour or marginalized people can directly gather and speak to organizers and politicians.”
In Burnaby, participants’ recommendations fell into eight priority themes that the Mayor’s Task Force on Community Housing absorbed and used to shape 18 final expert recommendations. City council has since taken a number of actions in response, including implementing a robust new Tenant Assistance Policy guaranteeing people displaced by redevelopment can keep paying the same rent. SFU’s Morris J. Wosk Centre for Dialogue will follow up with participants in early 2021 for feedback on results and next steps.
An analysis of 55 case studies by the OECD shows public authorities implemented over half of citizens’ recommendations three quarters (76%) of the time and all of the recommendations just over a third (36%) of the time. Could those statistics be even higher if citizen deliberations became a regular part of the decision-making process?
Next steps and calls to action
A proposal put forward by MASS LBP, an advisory firm in Ontario working with governments and corporations to conduct public engagement initiatives, calls for Canada to invest $10 million annually in a Democratic Action Fund that would help spur up to 80 deliberative projects across the country each year.